At Gulaichi.com, we aim to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel or return an order. Please read our Cancellation and Refunds Policy to understand our practices and procedures.
Order Cancellation
- How to Cancel an Order:
- You can cancel your order within [24 hours] of placing it by contacting our customer service at support@gulaichi.com. Please provide your order number and reason for cancellation.
- Cancellation After Shipping:
- Once an order has been shipped, it cannot be canceled. However, you may return the item(s) in accordance with our Returns Policy.
- Refunds for Canceled Orders:
- If you cancel an order before it has been shipped, you will receive a full refund to your original method of payment. Please allow [5-7] business days for the refund to process.
Returns and Refunds
- Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Some types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items. Please see our Returns Policy for more details.
- How to Return an Item:
- To initiate a return, please contact us at [contact@email.com] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7] business days.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@gulaichi.com.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@gulaichi.com with details and proof of the defect or damage.
Contact Us
If you have any questions about our Cancellation and Refunds Policy, please contact us at support@gulaichi.com.